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customer service

Diversity Speakers

Diversity Speakers – Collaborative Agency Group works with a wide array of Diversity Keynote Speakers and Renowned Thought Leaders. Our Keynote Speakers will give your audience a better understanding of true diversity.    FAISAL ALAM – Activist, Speaker & Writer. Faisal Alam is queer-identified Muslim activist of Pakistani descent. Faisal began …

Customer Service and Customer Acquisition Speakers

Customer Service and Customer Acquisition Speakers – Collaborative Agency Group works with a wide array of Customer Service and Customer Acquisition Keynote Speakers and Renowned Thought Leaders.  Our Sought after roster of Keynote Speakers offer a diverse line up of talent that will not only entertain your audience but provide …

FRED REICHHELD – The Ultimate Question

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to bad profits. These corporate steroids boost short-term earnings but burn out the employees and alienate customers. They undermine growth by creating legions of detractors – customers who sully the firm”s reputation …

BILL RANCIC – Lessons from a Mega-Entrepreneur: What It Takes To Turn Your Small, Struggling Business Into A Major Success

Lessons from a Mega-Entrepreneur: What It Takes To Turn Your Small, Struggling Business Into A Major Success During this session, mega-entrepreneur Bill Rancic will walk you through what it takes to turn a small business into a thriving, ultra-profitable BIG business. He”ll share with you key characteristics of successful entrepreneurs …

MARSHAL GOLDSMITH & CHIP BELL”S NEW BOOK – Managers as Mentors: Building Partnerships for Learning

Leaders Creating Leaders This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than …

Business Communication & Growth Speakers — Communicate – Grow and Fascinate!

These Business Speakers on Communication & Growth will help your organization Fascinate your customers and grow your business. Regardless of the industry  principled business practices result in happy employees, happy clients and growth!  PETER SHEAHAN  -Founder and CEO of ChangeLabs and the Author of Fl!p – Peter Sheahan is known internationally for inspiring innovative business thinking and creating lasting …

DAN COUGHLIN – Business Speaker — Strengthen Your Brand for Long-Term Success

Your brand is your reputation in the marketplace. Your brand is the value that customers think they receive when they buy from your organization or potential customers think they will receive if they do buy from your organization. Your brand is not what you want to be. It”s what customers …

JOE PINE — Infinite Possibility: Creating Customer Value Through Digital Technology

The explosion of digital technology in the lives of consumers requires a new way of thinking about how to use that technology to create economic value. To remain relevant, companies must incorporate technology to create innovative new offerings and super-charge their marketing efforts experiences. In this mind-expanding session, Joe Pine …

MARTHA ROGERS — Applying 1to1 Customer Insights to New Product Development and Launch–

A high proportion of new products & services bomb because they misjudge the customers” needs. That means a high proportion of your marketing budget is poured into failures. We”ve all seen them. In fact, you may even have been responsible for one or two yourself that you”d rather forget. In …

FRED REICHHELD — Apply Loyalty to Your Business —

  Loyalty can be earned only when leaders put the welfare of their customers and partners ahead of their own self-serving interests. Herein lies the paradox of loyalty. If it is really about self-sacrifice – that is, about putting principles and relationships ahead of immediate personal financial gain – what …