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May 8, 2012

Chip Bell on Fly-Fishing for Customers

More on Chip Bell Speaker and Author Very big disclaimer!  There are parts of a fishing metaphor that do not work when it comes to great customer service—like bait, hook, catch, or reeling in.  But, regular fishing is to fly-fishing what whittling might be to scrimshaw; or grilling might be …

Robert Bryce – THE SIERRA CLUB OPPOSES ‘CLEAN ENERGY’

More on Robert Bryce, Journalist & Speaker May 8, 2012 National Review “Clean energy” is the political darling of the moment. President Obama has made promotion of clean energy one of the centerpieces of his administration and his reelection effort. The Democratic National Committee claims that “clean energy” investments are “helping pave the …

James Mapes – The Price of Passion

More on James Mapes, Speaker, Author and Consultant Defining passion can be tricky, playing with your mind.  When you think of passion, you may have images of someone enthusiastically pursuing a goal, preaching a sermon or having a strong sexual desire for someone.  The Merriam-Webster Dictionary defines ‘passion’ as an …

Geoffrey Colvin – How can American Express help you?

More on GEOFFREY COLVIN, Speaker, Author and Journalist here. Company customer service czar Jim Bush on changing the way that cardholders are treated – and how it paid off. By Geoff Colvin, senior editor-at-large Jim Bush, American Express EVP of world service FORTUNE — Call-center customer service has become a finely honed …